What AI assistant can do
Info
Who can use this feature?
- This feature is available for all users
Al assistant helps you solve customers' questions faster based on the data you provide.
What AI assistant can do
Core capabilities
1. Responds instantly
Responds to customer questions instantly 24/7
2. Suggest product
The AI helps customers find the right products by:
- Understanding customer needs through conversation
- Recommending relevant items
- Providing product comparisons
- Sharing product details and specifications
- Offering alternatives when items are unavailable
Info
Learn more about how AI answer questions about products
3. Provide order support (coming soon)
- Helps customers track their orders
- Checks order status and provides updates
- Explains shipping times and delivery expectations
- Assists with finding order history
4. Multi-language support
- Respond to queries in multiple languages
- Handle paraphrased questions
- Provide consistent answers across languages
Warning
AI may have difficulty with special characters, symbols, or highly technical industry-specific terms
5. Summarize conversation
When the conversation is transferred to your team, AI will summarize the whole conversation.
- Create summaries from the whole chat
- Detect the conversation language automatically
- Highlight main customer issues and needs (show original messages)
- Provide helpful response suggestions
Custom instruction capabilities
With custom instructions, you can train your AI Assistant to:
- Use specific tone and style that matches your brand voice (formal, casual, friendly, professional)
- Adjust response length based on your preferences (brief, detailed, comprehensive)
- Focus on particular product features you want to highlight
- Follow specific response protocols for different types of customer inquiries
- Implement your unique customer service policies and approaches
6. Update shopping cart
AI helps customers update their shopping cart by adding and removing items.
When customers need to update their cart, AI can take action right in the cart.
Info
If you don't see AI update your cart, it might be due to your custom-built cart drawers or non-standard Ajax cart implementations.
Follow our guide for custom-built themes or contact our support team in app.
7. Send checkout link
AI can send customer checkout link with current items in their shopping carts.