Air Reviews
Info
Who can use this feature?
- This feature is available for all users
- Get Air Product review (opens in a new tab) free
Why Chatty for reviews collection
Chatty is an AI-powered live chat platform that helps you engage with customers in real-time to solve their concerns. Then Chatty converts these positive interactions into reviews.
By using Chatty with Air Reviews, you can create a complete feedback loop that turns conversations into social proof for your store.
Chatty helps:
- Capture customer's situation in real-time before it becomes a public review
- Resolve issues quickly to prevent negative reviews
- Create personalized touchpoints for requesting reviews
- Provide 24/7 support with AI to address customer questions instantly
How to set up Chatty for review collection
Install Chatty & Air Reviews
- Chatty
- https://apps.shopify.com/chatty?utm_source=chatty&utm_medium=ug_&utm_campaign=_integration (opens in a new tab)
- chatty.png
- Air Reviews
- https://apps.shopify.com/air-reviews?utm_source=chatty&utm_medium=ug_&utm_campaign=_integration (opens in a new tab)
- air review.png
Set up a customer support center
- Enable chatbox
- Enable live chat
- Activate & train AI
Learn more to get started with Chatty
Best practices for review collection
:round_pushpin: Training AI assistant to encourage reviews
- Add questions about leaving a review
- Create replies that politely guide customers to leave reviews
:round_pushpin: Set up proactive chat for potential customers
- Identify when customers can leave review
- Set up proactive messages to encourage customers to leave a review
:round_pushpin: Add FAQs about review collections for post-purchase questions
- In FAQs list, add more content about review collection to answers for post-purchase questions
Respond quickly to prevent negative reviews
When customers have issues, the speed of your response can determine whether they leave a negative review or become loyal advocates:
- Set up notifications in Chatty to alert you of new messages
- Use quick replies for common questions
- Prioritize responding to customers who express frustration
- Resolve issues completely before requesting a review