Klaviyo
Info
Who can use this feature?
- This feature is available for all users who are using both Chatty and Klaviyo
What is Klaviyo Email Marketing & SMS?
Klaviyo is an email & SMS marketing platform that helps you send targeted emails and SMS messages to your customers.
It lets you create personalized marketing campaigns based on customer behavior and purchase history.
Info
Learn more about Klaviyo (opens in a new tab)
Why integrate Klaviyo?
This intergration helps sync customer data and chat interactions between Chatty and Klaviyo.
- Keep customer data consistent across platforms
- Build smarter customer segments based on chat interactions
- Track chat interactions for targeted email campaigns
How to integrate Klaviyo
Go to Integrations
Get access to Chatty admin → Click Settings from the navigation → Go to Integrations
Go to Klaviyo
In "Klaviyo", click Manage
Install Klaviyo (step 1)
Click Go to Klaviyo and install app. If you have already installed Klaviyo, skip this step.
Enter Klaviyo API key
You’ll need your Klaviyo API key to connect your account. The API key helps sync your customer data securely between Chatty and Klaviyo.
Click Connect
By clicking Connect, this integration syncs the following customer data to Klaviyo:
- Contact information (name, email, phone, location, type)
- Tags
- Number of conversations
- Last chat timestamps (when last chat ends and start)
How to get Klaviyo API key
Log in to Klaviyo
Go to Profile settings
Click on your profile on the bottom left corner and click Settings
Create API key for Chatty
- Go to API keys
- Click Create Private API key
- Name your API keys (For example: Chatty integration)
- Select Access Level: Custom key
- In API scopes, select Read/Write Access for: Accounts, List, Profiles
Click Create
You created API key successfully for Chatty. Copy and paste it into Chatty settings to integrate apps.